Institute for Educational Development

Uniquely Qualified Instructor

CRYSTAL TRICE is an award-winning public librarian and frequent state and national presenter. Crystal has over 20 years of experience at both public services desks and outreach opportunities, giving a depth of knowledge and practical experience to her presentations. Crystal blends library expertise and a passion for sharing practical ways library staff can improve their day-to-day work experiences. She is known for her inspirational message, effective ideas, and strategic initiatives that work for public libraries. In addition, Crystal is the author of PUBLIC LIBRARIES: Working Effectively with Difficult People (Or Those Just Having a Bad Day), the extensive digital resource handbook you will receive at the seminar. Crystal’s seminars are exciting, fun, practical, and packed with creative ideas you can use right away. Join her for a day filled with the most effective, easy-to-implement ideas to help you more effectively and calmly deal with difficult people in public libraries.

What Your Colleagues Say About Your Presenter

Great seminar with lots of valuable ideas to take back to my library! Crystal was entertaining and the seminar flew by quickly!”

“Crystal shared so many useful strategies. Her digital resource handbook is also chock full of practical ideas. What a terrific resource!”

“This was a wonderful, creative seminar. Crystal did a super job, offering many, ready‑to‑use‑right‑away ideas.

“One of the most engaging and beneficial seminars I’ve ever attended. I loved all the real‑world examples and strategies Crystal provided that I can use right away in my library.”

“Crystal Trice was engaging, interactive and highly motivational. I got so much from this workshop.”